Online privacy notice

Information that Suffolk Libraries collects about you or your child

  • Your library account details (name, address, date of birth, gender, phone number, email and borrowing history)
  • Your email address, if you sign up for the Suffolk Libraries monthly email newsletter. You can unsubscribe at any time by clicking on the unsubscribe link at the bottom of the newsletter. We will not use your email for anything else or share it with it anyone. (You can also talk to your local library about receiving updates from them via email)
  • In some libraries we have CCTV systems which are used for security and crime reduction
  • Your Discover More account details, including your name, address, phone number, your interests, library preference, social situation preference, preferred travel distance to events, your bookmarked events, your attended events, personalisation questionnaire responses, and demographic details (age range, employment status, gender identity, household structure, primary carer, disabled, accessibility needs, ethnicity, religious affiliation).
  • Cookies.

What Suffolk Libraries does with your information

  • We may contact you about your account
  • We may need to work out any overdue charges
  • We may send you a newsletter, if you have subscribed
  • We may use anonymised customer data to analyse our effectiveness and develop new services
  • We may recommend events and activities to you based on your responses in your Discover More account
  • We may use anonymised Discover More data to analyse the wellbeing needs in our community and share the anonymised data with selected partners.

Protecting your information

We are committed to keeping your information secure and we have appropriate physical, electronic and managerial procedures in place to prevent unauthorised access or disclosure. We do not pass your information on to third parties unless there is a serious reason to do so. It happens very rarely and is usually for the following reasons:

  • The detection and prevention of crime or fraudulent activity; or
  • To protect a child or vulnerable adult who are thought to be at risk; or
  • If there is a serious risk to the public or our staff.

We may release CCTV footage to the police to help prosecute criminals.

Your rights

You may login to your library account or your Discover More at any time and make changes. You may request access to any personal information we hold about you and request corrections. If you have any concerns about the data we hold about you, contact

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