Help using the service

All guides and help articles to help you get the best out of your library card.

Joining the library

A library card gives you free access to millions of physical and digital titles, as well as research resources and access to our PCs in libraries.

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Borrowing physical titles

Guides on using our online catalogue, reserving and collecting titles, borrowing periods and overdue charges, lost or damaged titles and more.

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Updating your library account

How to update details on your library account such as a change of name, address, contact details, or to re-register your library account.

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Suggest a title

Our catalogue contains millions of books for all ages - if we don't have what you're looking for, you can ask us to stock a title.

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Library cards for children in care

You can get a special library card and a bespoke welcome back for a child in care, so they won't incur any charges.

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Borrowing eReaders

We lend eReaders and iPads so you can access our collection of eLibrary titles, including eBooks, eAudio, eMagazines and eNewspapers.

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Make a one off donation or set up regular payments and add gift aid at no cost to you.
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