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Suffolk Libraries and COVID-19

Up to date information on branches, mobiles and using the service.

Current service summary

  • Most libraries are open for the Select & Collect and reservations services
  • See your library page for exact opening dates and times
  • Elmswell and Newmarket libraries will remain closed until further notice due to building work
  • Some libraries will require an appointment to visit (see below)
  • Browsing and computer access remain unavailable

  • The mobile service and home library services remain suspended until further notice

  • help@suffolklibraries.co.uk

  • 01473 351249

Fines and loan return dates

Overdue charges are suspended. All new loans will be given a 6 week return date.
 
If you have any questions or concerns regarding your current loans our customer service team will still be available and happy to help (you can leave a message at weekends and during the bank holidays):

  • help@suffolklibraries.co.uk
  • 01473 351249

You can continue to use our eLibrary and online events and activities.

More information

Libraries requiring appointments

The following libraries will require you to make an appointment to pick up titles. Call the library to make an appointment:

Reservations and ordering new titles

You can reserve titles on our catalogue and collect from your local library. Find your library's opening hours.

You can also use our Select & Collect servicee tell us what you’re interested in and local library staff prepare a bundle of titles for you.

Some libraries will only be allowing visits by appointment only (see above for a list).

Services available in libraries

Library branches will be re-opening for Select & Collect and reservations only. Computer access and browsing will be unavailable at this time

The post office in Stradbroke Library remains open.

You can use library drop boxes to return items.

Loans, renewals, reservations and charges
  • Check your account online
  • Overdue charges are suspended.
  • New loans from 15 Feb will have a 6 week loan period
  • You can reserve and collect titles from any of our library branches, even if it is not your regular library.

Mobile libraries and home library service

The mobile library service and home library service remain suspended until further notice.

eLibrary and online events and activities

Download and stream free eBooks, eAudio, magazines, newspapers, films, documentaries and music. Free with a library card number, which you can get online:

We’re also running events online to enjoy from home:

Questions and queries

Full customer service available Mon-Fri 9-5pm, closed bank holidays. Leave a message out of these hours.