Suffolk Libraries and COVID-19
Up to date information on branches, mobiles and using the service.
End of November lockdown update
The current lockdown ends at midnight on Wednesday 2 December.
We will continue to provide limited and safe access to library services from all our sites. Access will comply with all safety laws and regulations.
What services we’ll provide from Wed 2 December
- PC booking for essential use such as Universal Credit, jobseeking etc. (contact your library to book a slot)
- Normal reservation and collection service
- Select and collect service
You will not be able to browse in libraries.
The mobile library service will run to its normal timetable from Wednesday 2 December.
The home library service remains suspended.
We have extended loan periods to four weeks. If you are having difficulty returning titles, contact our customer service team and they will help you.
What will change
- The mobile library service will run to its normal timetable
Fines and loan return dates
All loan periods will be extended to four weeks. If you are having trouble returning titles contact our customer service team and they will be happy to help:
- help@suffolklibraries.co.uk
- 01473 351249
You can continue to use our eLibrary and online events and activities.
More information
Reservations and ordering new titles
Our normal reservation system is up and running:
Search and reserve titles for collection from your local library
You can also use our ‘Select and Collect’ service. Contact your local library and ask them to select titles for you, for collection at an arranged time:
Services available in libraries
- Browsing of titles will not be allowed from Thursday 5 November (you can use our Select and Collect service or reserve a title for collection from your local library)
- You can return titles and collect reserved titles
- No cash payments in libraries, card payments only
- You can pay outstanding charges and fines online
- All in-library events remain suspended (see our online events)
- PC usage by booking only (see your local library). You should only book a PC if you need internet access to manage any Universal Credit or other benefits
- No room hire
Loans, renewals, reservations and charges
- Check your account online
- Borrowing periods extended to four weeks
Mobile libraries and home library service
The mobile library service will run to its normal timetable from Wednesday 2 December.
The home library service is suspended.
eLibrary and online events and activities
Download and stream free eBooks, eAudio, magazines, newspapers, films, documentaries and music. Free with a library card number, which you can get online:
We’re also running events online to enjoy from home:
- See our Live! page for online events
- Suffolk Libraries YouTube channel for recorded activities
Questions and queries
Full customer service available Mon-Fri 9-5pm, closed bank holidays. Leave a message out of these hours.
- 01473 351249
- help@suffolklibraries.co.uk