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Discover More: Terms and Conditions

Terms and Conditions for the use of Discover More - a feature on the Suffolk Libraries website.

Please read these Terms and Conditions carefully before using the Discover More feature.

These terms tell you the rules for using the following feature on our website: (Discover More).

Who we are and how to contact us is a feature on the Suffolk Libraries website operated by SUFFOLK LIBRARIES IPS LIMITED, a society registered under the Co-operative and Community Benefit Societies Act 2014 with registration number 31542R (We).

We have our registered office located at Ipswich County Library, Northgate Street, Ipswich, Suffolk, IP1 3DE. Our main trading address is Ipswich County Library, Northgate Street, Ipswich, Suffolk, IP1 3DE.

To contact us about these terms and conditions, please email

By using Discover More you accept these terms

By using Discover More, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use Discover More.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of Discover More:

  • Our Privacy Policy. See further under How we may use your personal information.

  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of Discover More. When using Discover More, you must comply with this Acceptable Use Policy.

  • Our Cookie Policy, which sets out information about the cookies on Discover More.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use Discover More, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 7th February, 2024.

We may make changes to Discover More

We may update and change Discover More from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw Discover More

Discover More is made available free of charge.

We do not guarantee that Discover More, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Discover More for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access Discover More through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Discover More is only for users in the UK

Discover More is directed to people residing in the United Kingdom. We do not represent that content available on or through Discover More is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

How you may use material on Discover More

We are the owner or the licensee of all intellectual property rights in Discover More, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from Discover More for your personal use and you may draw the attention of others within your organisation to content posted on Discover More.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on Discover More must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on Discover More for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of Discover More in breach of these terms of use, your right to use Discover More will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to Discover More or any services provided via, or in relation to, Discover More. This includes using (or permitting, authorising or attempting the use of):

  • Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.

  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Discover More, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the UK (the Permitted Territory). By continuing to access, view or make use of this site and any related content and services, you hereby warrant and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of this Website and any related content and services.

Do not rely on information on Discover More / information disclaimer

The content on Discover More is provided for general information only. It is not intended to and should not be interpreted as a recommendation or amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Discover More.

Discover More does not offer medical advice and nothing contained in the content is intended to constitute professional advice for medical diagnosis or treatment.

Although we make reasonable efforts to update the information on Discover More, we make no representations, warranties or guarantees, whether express or implied, that the content on Discover More is accurate, complete or up to date.

We offer Discover More as is and without any warranties.

We are not responsible for websites we link to

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the website, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on Discover More do not represent our views or values.

How to complain about or report content

If you become aware of any material that is illegal or could comprise or be connected to child sexual abuse or exploitation or could comprise terrorist content or be connected to terrorism, please contact us immediately by email at

If you wish to complain about any other content, please contact us at

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to Discover More or any content on it.

  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    • use of, or inability to use, Discover More; or

    • use of or reliance on any content displayed on Discover More.

  • In particular, we will not be liable for:

    • loss of profits, sales, business, or revenue;

    • business interruption;

    • loss of anticipated savings;

    • loss of business opportunity, goodwill or reputation; or

    • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide Discover More for domestic and private use. You agree not to use Discover More for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Your rights to claim against us if we suspend or ban your use of our service

If we suspend or ban you from using our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.

Rights you are giving us to use material you upload

When you upload or post content to Discover More, you grant us the following rights to use that content:

  • a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated

  • content in connection with the service provided by the website and across different media including to promote the website or the service forever;

  • a worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content for their purposes forever.

We are not responsible for viruses and you must not introduce them

We do not guarantee that Discover More will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access Discover More. You should use your own virus protection software.

You must not misuse Discover More by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Discover More, the server on which Discover More is stored or any server, computer or database connected to Discover More. You must not attack Discover More via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Discover More will cease immediately.

Rules about linking to Discover More

You may not link to our home page without our prior written approval.

Where we consent to you linking to Discover More then the following applies:

  • any link to our home page must be in a way which is fair and legal and does not damage our reputation or take advantage of it;

  • you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists;

  • you must not establish a link to Discover More in any website that is not owned by you;

  • Discover More must not be framed on any other website, nor may you create a link to any part of Discover More other than the home page;

  • we reserve the right to withdraw linking permission without notice;

  • the website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on Discover More other than that set out above, please contact us at

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.