Your information is stored securely on our library management system which is operated on our behalf by Civica (our data processor). It is stored in the UK and will never be transferred out of the European Economic Area.
We do not pass your information on to third parties unless there is a serious reason to do so. It happens very rarely and is usually for the following reasons
- The detection and prevention of crime or fraudulent activity; or
- To protect a child or vulnerable adult who are thought to be at risk; or
- If there is a serious risk to the public or our staff.
We may occasionally release to a third party an anonymised copy of our borrower data with all the names, addresses and card numbers removed for analysis. This is to help us monitor our performance and improve our services.
While you wish to remain a member of the library, we will keep your information and ask you from time to time to confirm if it is still correct. If you tell us, you no longer wish to use the library we will immediately remove your data from our system and delete it unless there are outstanding charges on your account. Otherwise if your card has not been used for three years, your information will be deleted.