You can use the library to help claim benefits and get advice on work.
Using library computers for Universal Credit and other benefit applications
Computers are available in all our libraries. You can use them to make benefit applications and apply for jobs.
There is no charge for using our computers and you don’t need a library card.
Computers in the library can get busy so you can book one in advance. You will need a library card to book a computer:
Universal Credit applications take 20-30 minutes for one person and about 1 hour for a couple. You can normally book a computer for 1 hour but ask staff if you think you might need longer.
Help completing your application
Library staff can help you log-in to a computer but they cannot help you complete the form. If someone helps you fill in the form it could affect your application.
If you need more help or guidance use the links on the homepage of our computers and the links below.
Advice on applying for Universal Credit
The Department of Work and Pensions (DWP) and Universal Credit service have made these videos:
Citizens Advice offer a Help to Claim service. You can access this face to face, over the phone and online. You do not need a referral.
The contact details for Suffolk Citizens Advice follow.
- Felixstowe Citizens Advice - 0300 330 9016
- Ipswich Citizens Advice - 0333 330 1151
- Leiston, Saxmundham & District Citizens Advice - 01728 832193
- Mid Suffolk (Stowmarket and Mid Suffolk district) Citizens Advice - 01449 676060
- North East Suffolk (Lowestoft, Beccles, Bungay and Halesworth) Citizens Advice - online contact form
- Sudbury and District Citizens Advice - 01787 321400
- Suffolk West (Brandon, Bury St Edmunds, Haverhill, Mildenhall and Newmarket) Citizens Advice - 0300 330 1151