Work and benefits | Suffolk Libraries

Universal credit

Using library computers for Universal Credit and other benefit applications

Please note that computers are currently unavailable to book using the link below due to the COVID-19 situation. Computer access is now available again in most libraries but you will need to contact your library directly to book.

Computers are available in all our libraries. You can use them to make benefit applications and apply for jobs.

There is no charge for using our computers and you don’t need a library card.

Computers in the library can get busy so you can book one in advance. You will need a library card to book a computer:

Book a computer →

Universal Credit applications take 20-30 minutes for one person and about 1 hour for a couple. You can normally book a computer for 1 hour but ask staff if you think you might need longer.

Check whether you’re ready for Universal Credit and read the list of documents and information you will need (PDF) to make sure you have everything you need before you start.

Help completing your application

Library staff can help you log-in to a computer but they cannot help you complete the form. If someone helps you fill in the form it could affect your application.

If you need more help or guidance use the links on the homepage of our computers and the links below.

Advice on applying for Universal Credit

Employment and benefit support

The Department of Work and Pensions (DWP) and Universal Credit service have made these videos:

People making new claims for Universal Credit will no longer need to call the Department as part of the process.

Looking for a job

You can look for jobs and get help on the following sites:

Citizens Advice

Citizens Advice offer a Help to Claim service. You can access this face to face, over the phone and online. You do not need a referral.

For other advice visit the main Citizens Advice website.

The contact details for Suffolk Citizens Advice follow.