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​Suffolk Libraries launches employment and benefit support service


Following the launch of our new laptop lending service Device to your Door, Suffolk Libraries has also launched a new service to provide telephone support for jobseekers and people claiming benefits.

The aim is to provide a dedicate helpline to replicate the support which staff would normally be able to provide customers in libraries.

You can call 07735 576788 to book a phonecall of up to 30 minutes or email jobshelp@suffolklibraries.co.uk. The call can cover things like signposting to other organisations who can provide help and guidance on where to get started with looking for jobs, updating your CV or applying for benefits.

The service can help you with issues such as:

  • Works and Benefits
  • Jobs and Apprenticeships
  • Hardship / welfare grants
  • Money and Pensions advice
  • Learning and digital skills.

Library staff won’t be able to fill in forms or apply for jobs on people’s behalf but will be able to direct people to other organisations for more in-depth advice. The aim is to provide some extra help whilst these conversations aren’t possible in libraries. It will also hopefully ease some of the pressure from other partner organisations as so many people are needing to look for work or claim benefits at the moment.

The phone and email will be covered during normal office hours Monday to Friday but you can leave a message outside these hours.