Help

Table of contents

Getting a library card

It's free. If you live in, work in or visit Suffolk you can go to any Suffolk library with proof of address, providing it's in Suffolk, Norfolk, Cambridgeshire or Essex.

If your home address isn't in these counties you'll have to provide your work address or the address you're visitng.

If you live in Suffolk or a neighbouring county you can complete the joining form and have your card posted to you. Please allow 10 days for us to send you the card.

If you are 16 or under you will need a guarantor.

To use any of our online services you will also need a PIN. If you do not know your PIN please contact a member of staff, telephone 01473 584563 or email help@suffolklibraries.co.uk with proof of identification.

Replacing a library card

You can update your record and get a replacement library card by taking proof of identification into any Suffolk library. There is a charge for a replacement library card. See the list of charges.

Renewing titles

Login to your account to renew books online. You can also call 01473 584563 (available 24/7 with an out-of-hours answering service) or visit any Suffolk library.

You can renew a book up to six times unless it is reserved by someone else.

Any overdue charges or new hire charges (eg for DVDs) will be logged to your account up to a given credit limit, for payment when you are next in the library

How we contact you

We can contact you by email or text for free or by post for a small charge. We can let you know when your reservations have arrived, send you a reminder when your titles are due back and tell you when they are overdue.

You can tell us how to contact you by logging into your account and setting the notification method, or you can visit any Suffolk library. For pre overdues please contact a member of staff.

Booking a computer

You can book a computer at all Suffolk libraries and Suffolk record offices except Long Melford. You can book for up to two hours a day free, up to 21 days in advance with a maximum of 15 bookings every 21 days.

You can also book a computer online.

Additional sessions are charged at £1 per half hour subject to availability.

Most libraries have computers that are available without a booking.

Internet Access

Other information

Borrowers who are unable to use the free book lending service because of disability may borrow some titles free of charge and for longer periods.

There is a request service for books which are not in stock or on order in Suffolk libraries. You can borrow, reserve, renew or return titles at any Suffolk library (useful if you live in one town but work in another for instance).